Live Chat Manager

Job Description:

United States Steel is seeking a highly skilled and experienced Live Chat Manager to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time position with a seniority level of Mid-to-Senior, requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage and oversee all live chat operations, ensuring seamless communication and customer service - Develop and implement strategies to enhance the overall live chat experience for customers - Train and mentor live chat agents, providing guidance and support as needed - Analyze data and metrics to measure the effectiveness of live chat interactions - Collaborate with cross-functional teams to ensure consistency in messaging and branding - Stay updated on industry trends and best practices to continuously improve live chat services

Requirements: - Demonstrated experience in managing live chat operations in a fast-paced environment - Proven track record of delivering high-quality customer service through live chat channels - Strong communication and leadership skills to effectively manage a team of chat agents - Proficiency in analyzing data and metrics to drive decision-making and performance improvements - Independent and dedicated work ethic, with the ability to prioritize tasks and meet deadlines - Adaptability and presentation skills to effectively engage with customers and team members

Benefits: - Relocation allowance for eligible candidates looking to relocate to Tauranga - Travel opportunities for training and conferences in the US - Parental leave options to support work-life balance

Working Environment: At United States Steel, we promote equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone feels valued and respected.

Equal Opportunity Statement: United States Steel is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.