Live Chat Manager

Job Description:

Twenty-First Century Fox is seeking a dedicated and experienced Live Chat Manager to join our team in Dunedin, Otago, NZ. This part-time position is ideal for a candidate with at least 6 years of experience in a similar role and a proven track record of success. As a Mid-to-Senior Level Live Chat Manager, you will be responsible for overseeing our live chat operations and ensuring exceptional customer service.

Responsibilities: - Manage a team of live chat agents, providing guidance, training, and support - Monitor live chat conversations to ensure quality and efficiency - Analyze chat data and customer feedback to identify areas for improvement - Develop and implement strategies to increase customer satisfaction and drive sales - Work closely with other departments to align live chat goals with overall business objectives - Stay current on industry trends and best practices to continuously improve the live chat experience

Requirements: - 6+ years of experience in a live chat management role - Proven leadership skills with the ability to motivate and inspire a team - Strong attention to detail and problem-solving skills - Excellent communication and interpersonal abilities - Driven and hardworking attitude - Proficiency in live chat software and systems

Personality Traits: - Driven - Hardworking

Soft Skills: - Attention to detail - Leadership

Benefits: - Profit sharing - Visa sponsorship - Paid sick leave - Opportunity to work in a diverse and inclusive environment that fosters a culture of belonging

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Twenty-First Century Fox is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate diversity and are dedicated to providing equal opportunities for all individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.