Live Chat Officer

Job Description:

Health Net is seeking a part-time Live Chat Officer to join our team in Auckland, NZ. As a Live Chat Officer, you will be responsible for providing exceptional customer service through our online chat platform. This role requires a high level of independence and a driven personality to ensure customer inquiries are addressed promptly and efficiently.

Responsibilities: 1. Engage with customers through live chat to provide information about Health Net products and services. 2. Assist customers with any technical issues they may encounter while using our online platform. 3. Troubleshoot and resolve customer complaints or concerns in a professional and timely manner. 4. Maintain a positive and helpful attitude while interacting with customers. 5. Collaborate with other team members to ensure a seamless customer experience across all channels. 6. Document all customer interactions accurately in our customer relationship management system. 7. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. At least 3 years of experience in a customer service role. 2. Strong attention to detail and problem-solving skills. 3. Ability to work independently and drive positive outcomes. 4. Excellent written and verbal communication skills. 5. Proficiency in using live chat software and customer relationship management systems. 6. A commitment to providing exceptional customer service. 7. Availability to work part-time hours, including evenings and weekends.

Benefits: 1. Retirement plan 2. Company transportation 3. Paid sick leave

Working Environment: At Health Net, we are committed to pursuing excellence in every endeavor. We set a high standard for achievement and provide opportunities for personal growth and development.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Health Net is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.