Live Chat Officer - Work from home

Job Description:

Kraft Heinz is seeking a motivated and adaptable Live Chat Officer to join our team on a part-time basis working from home in Nelson, NZ. As a Live Chat Officer, you will be responsible for providing exceptional customer service through our online chat platform, assisting customers with inquiries, orders, and troubleshooting.

Responsibilities: 1. Respond to customer inquiries and provide solutions in a timely and professional manner via live chat. 2. Assist customers with product information, pricing, availability, and order processing. 3. Troubleshoot technical issues related to our website, products, and services. 4. Collaborate with other team members to ensure a seamless customer experience across all communication channels. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities to improve processes and enhance customer satisfaction. 7. Stay up-to-date on product knowledge, promotions, and company policies.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Excellent communication and presentation skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and prioritize tasks effectively. 5. Adaptable and resourceful in a fast-paced environment. 6. Proficiency in using live chat software and other communication tools. 7. High school diploma or equivalent.

Benefits: - Travel and spending expenses covered - Free food provided - Dental insurance offered

Working Environment: At Kraft Heinz, we strive to build strong connections among our team members, treating colleagues like an extended family. We foster a collaborative and inclusive work environment where all employees are valued and supported.

Equal Opportunity Statement: Kraft Heinz is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to promoting diversity and creating a workplace where everyone feels valued and respected.

Deadline to Apply: June 29, 2024.

If you meet the requirements and are looking for a rewarding opportunity to work from home with a leading global company, we encourage you to apply for the position of Live Chat Officer at Kraft Heinz. Join us in delivering exceptional customer service and making a positive impact on our customers' experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.