Live Chat Representative - Work from home

Job Description:

Salesforce.com is seeking a motivated and customer-focused Live Chat Representative to join our team in Hamilton, Waikato, NZ. As a Work from Home Live Chat Representative, you will be responsible for providing top-notch customer service through online chat interactions. This is a part-time position at the Associate Level, requiring a minimum of 4 years of relevant experience.

Responsibilities: - Respond to customer inquiries and provide assistance through live chat - Resolve customer issues and concerns in a timely and professional manner - Communicate effectively with customers to ensure a positive experience - Keep accurate records of customer interactions and transactions - Collaborate with team members to ensure seamless customer service delivery - Stay up-to-date on product knowledge and company policies - Meet or exceed performance metrics and goals set by management

Requirements: - Hardworking and passionate individual with a strong dedication to customer service - Demonstrated leadership skills and ability to persuade others - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and online chat platforms - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Gym membership - Parental leave - Retirement plan

Working Environment: At Salesforce.com, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. Our team is made up of individuals from a wide range of backgrounds, and we believe that diversity drives innovation and success.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Salesforce.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. We are committed to creating a workplace that is diverse, inclusive, and supportive of all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.