Live Chat Specialist

Job Description: We are looking for a passionate and energetic Live Chat Specialist to join our team at Guardian Life Insurance Co. of America in Christchurch, Canterbury, New Zealand. As an Entry Level role, we require at least 1 year of experience in customer service or a related field.

Responsibilities: - Engage with customers through our live chat platform to provide support and assistance with their insurance inquiries - Utilize decision-making skills to assess customer needs and recommend appropriate insurance products - Adapt quickly to changing customer inquiries and provide solutions in a timely manner - Collaborate with other team members to ensure a seamless customer experience - Continuously learn and stay up-to-date on insurance products, industry trends, and company policies - Meet or exceed performance metrics related to customer satisfaction and response times

Requirements: - Strong verbal and written communication skills - Ability to multi-task and prioritize customer inquiries effectively - Excellent decision-making skills - Adaptability to changing customer needs and scenarios - Proficiency in typing and navigating chat platforms - Passion for providing exceptional customer service - Energetic and positive attitude - Equal opportunity statement: Guardian Life Insurance Co. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Benefits: - Parental leave - Paid overtime opportunities - Remote work flexibility

If you are a motivated individual who thrives in a fast-paced customer service environment and possesses the necessary skills and traits, we encourage you to apply before the deadline on July 4th, 2024. We look forward to welcoming you to our team and providing opportunities for growth and development within our organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.