Online Account Support Assistant

Job Description:

We are seeking a motivated and detail-oriented Online Account Support Assistant to join our team at Edison International in Nelson, NZ. As an Associate-level position, you will be responsible for providing support to our online account management team, ensuring a smooth and efficient experience for our customers. This part-time role requires at least 3 years of experience in a similar role.

Responsibilities: - Assist customers with account inquiries and issues via online platforms such as email and chat - Ensure accurate and timely processing of account updates and changes - Collaborate with the account management team to identify areas for improvement and implement innovative solutions - Maintain customer databases and ensure data accuracy - Provide administrative support to the account management team as needed

Requirements: - Strong communication skills, both written and verbal - 3+ years of experience in customer service or online account support - Driven and confident personality traits - Proficiency in Microsoft Office suite and CRM systems - Ability to manage multiple tasks and prioritize deadlines effectively - Experience in people management and innovation - Previous experience in the energy industry is a plus

Benefits: - Paid Time Off (PTO) - Life insurance - Travel opportunities

Working Environment: Join a dynamic team at Edison International that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and supportive environment that values innovation and teamwork.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Edison International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.