Online Account Support Manager

Job Description:

We are seeking a highly experienced and motivated Online Account Support Manager to join our team at CenterPoint Energy in Christchurch, Canterbury, NZ. As a mid-to-senior level position, this role requires a minimum of 8 years of relevant experience in online account management. The ideal candidate will be driven, independent, and possess excellent communication and critical thinking skills.

Responsibilities: - Manage online customer accounts, ensuring timely and accurate resolution of any issues or inquiries - Develop and implement strategies to improve overall customer experience and satisfaction with online services - Collaborate with cross-functional teams to identify and address any technical issues affecting online account functionality - Monitor key performance indicators related to online account usage and identify areas for improvement - Provide support and guidance to junior team members in resolving complex customer inquiries or technical issues - Stay up-to-date on industry trends and best practices in online account management - Foster a positive working relationship with internal stakeholders and external vendors to support online account services

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Minimum of 8 years of experience in online account management or a similar role - Strong knowledge of online customer service platforms and technical support tools - Excellent communication skills, both written and verbal - Proven ability to think critically and problem-solve in a fast-paced environment - Experience with project management and implementing process improvements - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and manage multiple tasks simultaneously

Benefits: - Remote work flexibility - Dental insurance - Travel opportunities for team meetings and trainings

Working Environment: At CenterPoint Energy, we encourage curiosity and questioning to fuel innovation and growth. We foster a collaborative and supportive work environment where all team members are encouraged to contribute their ideas and expertise.

Equal Opportunity Statement: CenterPoint Energy is an equal opportunity employer and is committed to building a diverse and inclusive team. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.