Online Account Support Manager

Job Description:

American Financial Group is seeking a dynamic and experienced Online Account Support Manager to join our team in Christchurch, Canterbury, NZ. This part-time position is ideal for someone with 8 years of experience in a similar role and is looking to take their career to the next level.

Responsibilities: - Manage and oversee all aspects of online account support for our clients - Develop and maintain strong relationships with clients to ensure their satisfaction and retention - Provide technical support and guidance to clients on using our online platforms - Collaborate with internal teams to troubleshoot and resolve any issues that may arise - Monitor account activity and analyze data to identify trends and opportunities for improvement - Develop and implement strategies to increase user engagement and drive growth - Stay up-to-date on industry trends and best practices to ensure our online platforms remain competitive

Requirements: - 8 years of experience in a similar role - Excellent communication and interpersonal skills - Strong organizational and time management skills - Adaptable and able to thrive in a fast-paced environment - Hardworking and dedicated to delivering results - Emotional intelligence and the ability to empathize with clients - Innovative mindset and a passion for continuous improvement - Proven track record of success in managing online accounts - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Company transportation - Free accommodation - Paid overtime

Working Environment: At American Financial Group, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for our employees to expand their skills and knowledge through training programs, mentorship, and collaboration with colleagues.

Equal Opportunity Statement: American Financial Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-07-12

Join us in shaping the future of online account support at American Financial Group! Apply now to be a part of our innovative and dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.