Online Account Support Specialist

We are seeking a passionate and energetic Online Account Support Specialist to join our team at Eli Lilly in Auckland, NZ. As an Associate Level position, you should have at least 2 years of experience in a similar role.

Responsibilities: - Provide online account support to customers, assisting with inquiries, troubleshooting technical issues, and resolving any account-related problems - Develop and maintain strong relationships with clients through regular communication and proactive support - Work closely with the sales team to ensure a seamless customer experience and identify opportunities for upselling or cross-selling - Analyze customer data to identify trends and make recommendations for improving the online account management processes - Collaborate with cross-functional teams to drive continuous improvement and innovation in our online account support services - Stay up to date on industry trends and best practices to provide the highest level of service to our customers

Requirements: - Bachelor's degree in Business, Marketing, or related field - Excellent communication and interpersonal skills - Strong critical thinking and problem-solving abilities - Ability to negotiate effectively and build relationships with clients - Proficiency in Microsoft Office Suite and CRM software - Previous experience in online account management or customer support preferred

Benefits: - Travel and spending expenses covered - Visa sponsorship for eligible candidates - Joining bonus for successful applicants

Working environment: At Eli Lilly, we encourage calculated risk-taking to drive innovation and progress. We foster a collaborative and supportive culture where employees are empowered to take ownership of their work and make a real impact.

Equal opportunity statement: Eli Lilly is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 11, 2024

Apply now to join our dynamic team and make a difference in the healthcare industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.