Online Call Center Assistant

Job Description:

We are seeking a dynamic Online Call Center Assistant to join our team at Hilton Worldwide Holdings in Dunedin, Otago, NZ. This is a part-time, entry-level position ideal for individuals with 1 year of experience who are adaptable, passionate, and possess strong negotiation and time management skills.

Responsibilities: -Handle incoming calls from customers and provide exceptional customer service -Assist customers with inquiries, requests, and reservations -Process and follow up on customer orders and requests -Maintain accurate records of customer interactions and transactions -Work collaboratively with team members to ensure customer satisfaction -Adhere to company policies and procedures at all times -Utilize CRM system to manage customer interactions effectively

Requirements: -1 year of experience in a customer service role -Adaptable and able to thrive in a fast-paced environment -Passionate about providing excellent customer service -Strong negotiation skills and time management abilities -Excellent communication and interpersonal skills -Proficient in CRM systems and Microsoft Office Suite

Benefits: -Company transportation provided -Employee discounts on hotel stays -Joining bonus for successful candidates

Working Environment: At Hilton Worldwide Holdings, we cultivate leaders who foster inclusivity and mentorship. We strive to create a supportive and collaborative work environment where employees can grow and succeed.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.