Online Call Center Manager

Job Description:

Les Mills International, a leading fitness company based in Hamilton, Waikato, NZ, is seeking a part-time Online Call Center Manager to join our team. As an Associate Level position, the successful candidate should have at least 5 years of relevant experience in a similar role. We are looking for a resilient and driven individual with a strong attention to detail and problem-solving skills.

Responsibilities:

- Manage and oversee the operations of the online call center, ensuring efficient and effective service delivery - Develop and implement strategies to improve customer satisfaction and retention - Train and coach call center staff to ensure they meet performance targets and provide excellent customer service - Monitor call center metrics and performance data to identify areas for improvement - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with cross-functional teams to implement new processes and technologies to enhance call center operations - Prepare and analyze reports on call center performance and trends - Stay up-to-date on industry best practices and trends in call center management

Requirements:

- Bachelor's degree in Business Administration or a related field - Proven experience as a call center manager or similar role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to multitask and work under pressure - Proficient in Microsoft Office and call center software - Knowledge of customer service principles and practices - Ability to work flexible hours, including evenings and weekends as needed

Benefits: - Paid Time Off (PTO) - Relocation allowance - Training & professional development opportunities

Working Environment: At Les Mills International, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to creating a positive and supportive work culture that promotes growth and collaboration.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Les Mills International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.