Online Call Center Manager

Job Description:

We are currently seeking a skilled and experienced Online Call Center Manager to join our team at VF in Dunedin, Otago, NZ. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of relevant experience in managing online call centers.

Responsibilities: - Oversee and manage all aspects of the online call center operations - Develop and implement strategies to improve customer service and satisfaction - Monitor and analyze call center performance metrics to identify areas for improvement - Train, coach, and mentor call center staff to ensure high quality service delivery - Collaborate with other departments to ensure seamless communication and workflow - Resolve escalated customer issues and complaints in a timely and efficient manner - Stay up-to-date on industry trends and best practices to continuously improve call center operations - Develop and implement policies and procedures to streamline processes and enhance efficiency

Requirements: - 7+ years of experience in managing online call centers - Resourceful and motivated individual with strong leadership skills - Excellent communication and interpersonal skills - Ability to work well in a team environment and promote cooperation - Strong analytical and problem-solving abilities - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Retirement plan - Vision insurance - Training & professional development opportunities

Working Environment: At VF, we strive to cultivate a sense of ownership and responsibility at every level. We encourage collaboration and teamwork to achieve our goals and deliver exceptional service to our customers.

Equal Opportunity Statement: VF is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply by the deadline of June 25, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.