Online Call Center Officer

Job Description:

General Mills is seeking a dynamic and customer-focused Online Call Center Officer to join our team in Auckland, NZ. As an Associate Level employee, you will play a crucial role in providing excellent customer service through various online platforms. This part-time position requires a minimum of 3 years of experience in a similar role and a strong commitment to delivering exceptional service.

Responsibilities: - Handle incoming customer inquiries via online chat, email, and phone calls - Provide accurate and timely information to customers regarding products, orders, and general inquiries - Resolve customer complaints and issues in a professional and efficient manner - Maintain up-to-date knowledge of products and services to effectively assist customers - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed key performance indicators related to customer satisfaction, response times, and resolution rates - Assist with other administrative tasks and projects as assigned

Requirements: - Proven experience in a customer service or call center role, with a minimum of 3 years of experience - Excellent communication skills, both written and verbal - Strong problem-solving skills and the ability to remain calm under pressure - Resilient and resourceful mindset to handle challenging customer situations - Adaptability to work in a fast-paced and constantly changing environment - Proficiency in project management and multitasking - Ability to work independently as well as part of a team

Benefits: - Gym membership - Paid sick leave - Parental leave - Opportunities for professional growth and development

Working Environment: At General Mills, we foster a culture of curiosity and questioning to fuel innovation and growth. We believe in empowering employees to challenge the status quo and drive positive change within the organization. Our inclusive and collaborative work environment encourages teamwork, creativity, and continuous learning.

Equal Opportunity Statement: General Mills is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We value and celebrate the unique qualities and perspectives that each individual brings to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.