Online Call Center Officer

Job Description:

United Continental Holdings is seeking a highly motivated and dynamic individual to join our team as an Online Call Center Officer in Dunedin, Otago. This part-time position is at the Associate level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Handle customer inquiries via online chat, email, and phone calls - Assist customers with booking flights, changing reservations, and answering general inquiries - Provide excellent customer service and support to ensure customer satisfaction - Utilize negotiation skills to handle customer complaints and resolve issues in a timely manner - Create and deliver presentations to promote products and services - Work independently to meet and exceed performance goals - Collaborate with team members to improve processes and enhance customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - Hardworking and independent with the ability to multitask in a fast-paced environment - Strong negotiation and presentation skills - Excellent communication and interpersonal skills - Ability to work well under pressure and handle stressful situations with professionalism - Proficiency in Microsoft Office and other relevant software - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Free food - Joining Bonus - Gym membership - Opportunities for career growth and advancement - Positive and supportive working environment with strong connections among colleagues

Equal Opportunity Statement: United Continental Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-12

If you meet the requirements and are passionate about providing exceptional customer service, apply now to join our team as an Online Call Center Officer at United Continental Holdings.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.