Online Call Center Officer

Job Description: As an Online Call Center Officer at Becton Dickinson in Auckland, NZ, you will be responsible for providing excellent customer service to clients in an online call center setting. This part-time role at the Associate level requires a minimum of 2 years of experience in a similar role. The ideal candidate will be energetic, adaptable, innovative, and detail-oriented.

Responsibilities: 1. Answering incoming calls from customers and resolving inquiries or issues in a professional manner. 2. Responding to emails and online chat messages promptly and accurately. 3. Handling customer complaints and providing solutions to ensure customer satisfaction. 4. Keeping detailed records of customer interactions and transactions. 5. Collaborating with colleagues worldwide to provide a seamless customer experience. 6. Participating in training and professional development opportunities to enhance skills and knowledge. 7. Maintaining a positive attitude and fostering a global village mentality in the workplace.

Requirements: 1. 2+ years of experience in a customer service or call center role. 2. Energetic and adaptable personality traits. 3. Strong communication skills and attention to detail. 4. Ability to work in a fast-paced, online environment. 5. Proficiency in using online chat platforms and customer service software. 6. Willingness to participate in ongoing training and professional development. 7. Bachelor's degree preferred but not required.

Benefits: 1. Parental leave for eligible employees. 2. Opportunities for training and professional development. 3. Company transportation for local travel.

Equal Opportunity Statement: Becton Dickinson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce. All qualified candidates are encouraged to apply by the deadline of July 7, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.