Online Call Center Representative

Job Description:

Icebreaker is seeking a resilient and dedicated Online Call Center Representative to join our team in Dunedin, Otago, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service and call center operations.

Responsibilities: - Handle incoming calls from customers, providing information, resolving issues, and ensuring customer satisfaction - Respond to customer inquiries via email, chat, and social media platforms - Process orders, returns, and exchanges in a timely and accurate manner - Keep detailed records of customer interactions and transactions - Collaborate with other departments to address customer needs and concerns - Identify opportunities for product improvement or service enhancements based on customer feedback - Stay up-to-date on company products, policies, and promotions - Meet and exceed performance goals and metrics set by management

Requirements: - 4+ years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong problem-solving and decision-making skills - Ability to work in a fast-paced environment and adapt to changes quickly - Highly organized with great attention to detail - Proficient in using CRM software and other customer support tools - Innovative thinker with strong analytical abilities - Resilient and able to handle challenging situations with professionalism

Benefits: - Employee discounts on Icebreaker products - Retirement plan options - Travel opportunities for top performers - Opportunities for career growth and development

Equal Opportunity Statement: Icebreaker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: June 12, 2024

Join our team at Icebreaker and help us build strong relationships with colleagues, clients, and partners while providing exceptional customer service to our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.