Online Call Center Specialist

Job Description:

We are looking for a passionate and motivated Online Call Center Specialist to join our team at Biogen in Hamilton, Waikato, NZ. As an Associate Level Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service through online channels.

Responsibilities: 1. Answering incoming customer calls, emails, and messages promptly and professionally 2. Resolving customer issues and complaints in a timely and efficient manner 3. Providing accurate information and guidance to customers on Biogen products and services 4. Processing orders and managing customer accounts 5. Collaborating with other teams to ensure a seamless customer experience 6. Utilizing technology to maintain call center efficiency and effectiveness 7. Keeping accurate records of customer interactions and transactions 8. Identifying opportunities to improve processes and systems within the call center

Requirements: 1. Minimum of 2 years of experience in a customer service or call center role 2. Strong communication and interpersonal skills 3. Ability to multitask and work under pressure 4. Excellent problem-solving skills 5. Proficiency in using call center software and technology 6. People management skills and ability to work in a team environment 7. Innovation mindset and willingness to adapt to new technologies and processes

Benefits: 1. Company-provided equipment for work 2. Parental leave options for eligible employees 3. Life insurance coverage for all employees

Working Environment: At Biogen, we pride ourselves on creating an environment where technology is harnessed to drive innovation and efficiency. You will have access to the latest tools and resources to excel in your role as an Online Call Center Specialist.

Deadline to Apply: The deadline to apply for this position is June 1, 2024.

Equal Opportunity Statement: Biogen is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.