Online Call Center Specialist

Job Description:

Rite Aid is seeking a part-time Online Call Center Specialist to join our team in Auckland, NZ. As an Entry Level position, this role is perfect for someone with at least 1 year of experience looking to grow their career in customer service.

Responsibilities: - Handle incoming calls and inquiries from customers in a professional and friendly manner - Provide accurate information on products, promotions, and services offered by Rite Aid - Assist customers in placing orders, processing returns, and resolving any issues or complaints - Utilize creative problem-solving skills to address customer needs and concerns effectively - Work collaboratively with team members to ensure excellent customer service and support - Maintain a positive attitude and high energy level to engage with customers and provide a memorable experience - Stay up-to-date on product knowledge and company policies to deliver accurate information to customers - Follow established protocols and procedures to ensure consistent and efficient service delivery

Requirements: - Energetic and resourceful personality traits to engage with customers effectively - Strong communication skills and the ability to interact with customers in a professional manner - Creativity and problem-solving skills to address customer needs and resolve issues efficiently - Knowledge of basic computer applications and experience with online customer service platforms - Ability to work well in a team environment and collaborate with colleagues to achieve common goals - Must be detail-oriented, organized, and able to handle multiple tasks simultaneously - A commitment to providing outstanding customer service and building positive relationships with customers

Benefits: - Free food provided during shifts - Paid sick leave for eligible employees - Relocation allowance for qualified candidates who may need to relocate for the position - Opportunity to be part of a team that leads the industry with cutting-edge ideas and solutions

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We embrace diversity and encourage all qualified individuals to apply for this position.

Deadline to Apply: July 7, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Call Center Specialist, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and welcoming you to Rite Aid!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.