Online Chat Support Associate

Job Description:

CHS, a leading company in Hamilton, Waikato, NZ, is seeking a part-time Online Chat Support Associate to join our team. This entry-level position is perfect for individuals with at least 1 year of experience who are hardworking and driven.

Responsibilities: - Provide timely and accurate responses to customer inquiries via online chat - Troubleshoot and resolve customer issues with professionalism and empathy - Collaborate with other team members to ensure seamless customer service experience - Maintain detailed records of customer interactions and transactions - Continuously learn and improve product knowledge to better assist customers - Identify and escalate priority issues to appropriate channels

Requirements: - Strong communication skills and ability to type quickly and accurately - Excellent problem-solving skills - Ability to work independently and in a team environment - Willingness to learn and adapt in a fast-paced environment - Previous customer service experience is a plus

Personality traits: hardworking, driven Soft skills: planning, problem-solving

Benefits: - Free food - Paid Time Off (PTO) - Visa sponsorship for eligible candidates

Working environment: At CHS, we empower our employees to take ownership and make impactful decisions. We provide a supportive and collaborative work environment where innovation is encouraged.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: CHS is an equal opportunity employer. We welcome and celebrate diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.