Online Chat Support Associate

Job Description:

International Paper is seeking a dedicated and adaptable Online Chat Support Associate to join our team in Napier, Hawke's Bay, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: - Provide online chat support to customers in a timely and professional manner - Assist customers with product inquiries, technical issues, and account management - Troubleshoot and resolve customer issues efficiently - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Keep detailed records of customer interactions and transactions - Collaborate with other team members to achieve department goals - Stay up-to-date on product knowledge and industry trends

Requirements: - Personality traits: Adaptability and dedication - Soft skills: Strong analytical and communication skills - Experience in customer service or a related field - Proficiency in MS Office and online chat platforms - Excellent multitasking abilities - Strong attention to detail - Ability to work independently and as part of a team

Benefits: - Free accommodation - Travel and spending expenses - Free food - Opportunities for career advancement within the company

Working Environment: At International Paper, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the environment while delivering exceptional service to our customers.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: International Paper is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive work environment where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.