Online Chat Support Representative

Job Description:

DaVita HealthCare Partners is looking for a dedicated and independent Online Chat Support Representative to join our team in Wellington, NZ. As an Associate Level representative with at least 4 years of experience in a similar role, you will be responsible for providing online chat support to our customers.

Responsibilities: 1. Respond to customer inquiries and provide assistance through online chat platforms. 2. Troubleshoot technical issues and escalate to appropriate teams when necessary. 3. Provide product information and guidance to customers. 4. Ensure customer satisfaction through timely and accurate responses. 5. Maintain a high level of professionalism and empathy in all interactions with customers. 6. Collaborate with cross-functional teams to improve customer service processes.

Requirements: 1. 4 years of experience in online customer support or a related role. 2. Excellent written communication skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Strong time management and adaptability skills. 5. Ability to work independently and as part of a team. 6. Proven track record of meeting or exceeding customer service targets. 7. Familiarity with CRM software and chat support platforms. 8. Knowledge of healthcare industry trends is a plus.

Benefits: 1. Gym membership 2. Medical coverage 3. Parental leave

Working Environment: At DaVita HealthCare Partners, we empower employees to take ownership and make impactful decisions. We value diversity and inclusion in the workplace and provide equal opportunities for all employees to thrive and succeed.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: DaVita HealthCare Partners is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.