Online Client Relations Assistant

Job Description:

Starwood Hotels & Resorts is seeking a dedicated and resilient Online Client Relations Assistant to join our team in Nelson, NZ. This part-time, entry-level position requires at least 1 year of experience in customer service or client relations.

Responsibilities: - Respond to client inquiries and concerns via email, chat, and social media platforms - Manage online booking systems and assist clients with reservations - Monitor and respond to online reviews and feedback - Collaborate with the marketing team to create engaging content for social media platforms - Assist in developing strategies to improve online client satisfaction and retention - Maintain accurate client records and information in the database - Provide administrative support to the client relations team as needed

Requirements: - Strong communication and interpersonal skills - Attention to detail and ability to multitask effectively - Proficiency in using online communication tools and social media platforms - Ability to work in a fast-paced environment and adapt to changing priorities - Bachelor's degree in Hospitality Management or related field preferred

Personality traits: - Dedicated to providing exceptional customer service - Resilient in handling challenging situations and conflicts

Soft skills: - Innovative in finding solutions to improve client satisfaction - Attention to detail in maintaining accurate client records

Benefits: - Gym membership - Paid Time Off (PTO) - Joining Bonus

Working environment: At Starwood Hotels & Resorts, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive work environment for all employees.

Equal opportunity statement: Starwood Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: July 15, 2024. Apply now and join our team of dedicated professionals in providing exceptional client service at Starwood Hotels & Resorts.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.