Online Client Relations Associate

Job Description:

As an Online Client Relations Associate at Costco in Hamilton, Waikato, NZ, you will be responsible for managing and maintaining relationships with our online customers. You will be the main point of contact for all customer inquiries, concerns, and feedback, ensuring that each customer receives excellent service and support.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Address customer complaints and issues, providing solutions or escalating to the appropriate department as needed - Proactively reach out to customers to gather feedback and improve their overall experience - Collaborate with other departments, such as marketing and sales, to optimize customer engagement and retention - Assist with order fulfillment and logistics to ensure timely delivery of products to customers - Keep detailed records of customer interactions and transactions - Stay up to date on current industry trends and competitors to provide a competitive edge in customer relations - Identify opportunities for improvement in processes and procedures related to online client relations

Requirements: - 3 years of experience in customer service or client relations - Bachelor's degree in business, marketing, or a related field preferred - Dedicated and passionate about providing exceptional customer service - Strong negotiation skills and ability to plan and prioritize tasks effectively - Excellent written and verbal communication skills - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in Microsoft Office and customer relationship management (CRM) software - Knowledge of e-commerce platforms and online shopping trends - Ability to adapt to changing priorities and handle multiple tasks simultaneously

Benefits: - Relocation allowance for eligible candidates - Disability insurance coverage - Parental leave for new parents - Opportunities for career growth and development within the company

Working Environment: At Costco, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where creativity and innovation are encouraged. Our team members have the opportunity to grow and advance their careers while contributing to the success of the company.

Equal Opportunity Statement: Costco is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

Deadline to Apply: May 8, 2024

Join our team at Costco and make a difference in the online client relations department! Apply now to be a part of a dynamic and innovative company that values its employees and their contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.