Online Client Relations Associate

Job Description:

We are looking for a skilled Online Client Relations Associate to join our team at Capital One Financial in Tauranga, Bay Of Plenty, NZ. This is a part-time position at an entry-level seniority, perfect for someone who is motivated, reliable, and eager to learn. No prior experience is required - we will provide comprehensive training to help you succeed in this role.

Responsibilities: - Communicate with clients via online platforms to address their inquiries, provide assistance, and ensure their satisfaction with our services - Conduct research to resolve client issues effectively and in a timely manner - Collaborate with other team members to improve the overall client experience - Proactively identify opportunities to enhance client relationships and provide personalized solutions - Maintain accurate records of client interactions and update our database accordingly - Stay up-to-date on industry trends and software developments to better assist clients - Handle client complaints with professionalism and empathy, striving to turn negative experiences into positive outcomes

Requirements: - Motivated and reliable individual with a strong desire to help others - Excellent research and problem-solving skills - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using online platforms and customer relationship management software - High attention to detail and accuracy - Flexibility to adapt to changing priorities and client needs

Benefits: - Remote work flexibility - Travel opportunities - Employee discounts - Opportunities for growth and advancement within the company

Working Environment: At Capital One Financial, we are dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where every team member is valued and encouraged to reach their full potential.

Deadline to Apply: 2024-05-07

Equal Opportunity Statement: Capital One Financial is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.