Online Client Relations Representative

Lansing Trade Group is seeking a dedicated and experienced Online Client Relations Representative to join our team in Wellington, NZ. As an Associate Level position, the Online Client Relations Representative will be responsible for managing online client relationships, maintaining customer satisfaction, and driving revenue growth.

Responsibilities: 1. Build and maintain strong relationships with clients through online channels such as email, chat, and social media. 2. Proactively engage with clients to understand their needs and provide solutions to drive sales and revenue growth. 3. Handle client inquiries, issues, and complaints in a timely and professional manner. 4. Collaborate with internal teams to ensure seamless communication and coordination with clients. 5. Use negotiation skills to secure and renew client contracts. 6. Analyze client data and feedback to identify trends and opportunities for improvement. 7. Stay up-to-date on industry trends and competitors' activities to inform client strategy.

Requirements: 1. Minimum of 4 years of experience in a client relations or customer service role. 2. Strong communication and negotiation skills. 3. Resilient and independent personality traits. 4. Ability to work independently and as part of a team. 5. Proficiency in using online communication tools and platforms. 6. Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits: 1. Travel opportunities for client meetings and conferences. 2. Dental insurance coverage. 3. Joining bonus for successful candidates.

Working Environment: At Lansing Trade Group, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and continuous learning.

Deadline to Apply: Interested candidates should submit their application by June 26, 2024.

Equal Opportunity Statement: Lansing Trade Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.