Online Client Service Assistant

Job Description:

Symantec, a leading cybersecurity company, is seeking an Online Client Service Assistant to join our team in Nelson, Nelson, NZ. This part-time position is at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide support to online clients through various channels such as email, chat, and social media. 2. Assist clients with product inquiries, technical issues, and account management. 3. Collaborate with internal teams to resolve client issues and ensure customer satisfaction. 4. Maintain accurate records of client interactions and transactions. 5. Monitor online reviews and feedback to identify areas for improvement. 6. Assist with the development and implementation of online client service strategies. 7. Stay up-to-date on product knowledge and industry trends to better assist clients.

Requirements: 1. Adaptable and passionate individual who is dedicated to providing exceptional client service. 2. Strong planning and project management skills to meet deadlines and achieve objectives. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Proficiency in Microsoft Office and online communication tools. 6. Prior experience in online client service or a related field is preferred.

Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Vision insurance to help you stay healthy and productive. 3. Company equipment provided to support your work.

Working Environment: At Symantec, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and inclusive work environment where employees can thrive and succeed.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Symantec is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.