Online Client Service Representative

Job Description:

Eversource Energy is seeking a motivated and resourceful Online Client Service Representative to join our team in Nelson, NZ. This part-time entry-level position requires zero years of experience and offers the opportunity to be part of a dynamic and innovative company in the energy industry.

Responsibilities: 1. Provide exceptional online customer service to clients through various digital platforms, including email, chat, and social media. 2. Resolve client inquiries and issues efficiently and effectively to ensure a positive customer experience. 3. Collaborate with internal teams to address client concerns and follow-up on client requests. 4. Maintain accurate records of client interactions and transactions in the company's CRM system. 5. Stay up-to-date on industry trends and company products to provide clients with accurate information and assistance. 6. Identify opportunities for improvement in the online client service process and provide innovative solutions.

Requirements: 1. Motivated individual with a strong desire to assist clients and provide excellent service. 2. Resourceful problem-solver who can think on their feet and find creative solutions to client issues. 3. Excellent communication skills, both written and verbal, with the ability to interact professionally with clients. 4. Comfortable working in a fast-paced online environment and adapting to changing customer needs. 5. Strong attention to detail and organizational skills to accurately document client interactions. 6. Ability to work effectively in a team environment and collaborate with colleagues to achieve common goals.

Benefits: 1. Company-provided equipment to support your work as an Online Client Service Representative. 2. Medical coverage to ensure your health and well-being are taken care of. 3. Parental leave options to support employees during important life events.

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Collaborate with passionate professionals who are dedicated to providing exceptional service to our clients.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Eversource Energy is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.