Online Client Service Specialist

Job Description:

Morgan Stanley is seeking a part-time Online Client Service Specialist to join our team in Auckland, New Zealand. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in the financial services industry.

Responsibilities: - Provide excellent customer service to online clients through various communication channels, including email, chat, and phone calls. - Address client inquiries and concerns in a timely and professional manner. - Assist clients with account management tasks such as navigating the online platform, updating personal information, and troubleshooting technical issues. - Collaborate with other team members to ensure seamless client service delivery. - Utilize problem-solving skills to resolve client issues and escalate complex cases as needed. - Develop a strong understanding of the company's products and services to better assist clients. - Adhere to company policies and procedures to maintain compliance and uphold the highest standards of service.

Requirements: - Independent and hardworking individual with a strong work ethic. - Demonstrated ability to solve problems and effectively communicate with clients. - Emotional intelligence to understand and empathize with clients' concerns. - Strong attention to detail and organizational skills. - Ability to adapt to a fast-paced and dynamic work environment. - Proficient computer skills and familiarity with online communication tools. - Excellent verbal and written communication skills. - Must be located in Auckland, New Zealand or willing to relocate.

Benefits: - Paid overtime opportunities for additional income. - Company-provided equipment for remote work. - Dental insurance for employee health and wellness benefits.

Working Environment: At Morgan Stanley, we are dedicated to understanding and exceeding customer expectations. We strive to create a supportive and collaborative work environment where employees can thrive and grow in their careers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Morgan Stanley is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.