Online Client Support Assistant

Job Description:

Humana is seeking a motivated and dynamic individual to join our team as an Online Client Support Assistant. As part of our team, you will be responsible for providing exceptional customer service and support to our online clients. This is a part-time entry-level position ideal for individuals looking to gain experience in the healthcare industry.

Responsibilities: 1. Respond to online client inquiries and provide assistance with account management and troubleshooting. 2. Monitor online client activity and address any issues or concerns promptly. 3. Collaborate with internal teams to resolve client inquiries and escalate complex issues as needed. 4. Maintain accurate records of client interactions and follow-up on open tickets. 5. Assist with the development and implementation of new online client support processes. 6. Stay up-to-date on industry trends and best practices in online client support.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong analytical and decision-making skills. 3. Resilient and adaptable personality traits. 4. Ability to work well under pressure and in a fast-paced environment. 5. Prior experience in customer service or a related field is a plus but not required.

Benefits: 1. Travel opportunities for training and conferences. 2. Joining bonus for successful candidates. 3. Remote work flexibility.

Working Environment: At Humana, we believe in creating a work environment where our employees can thrive and grow. We encourage our team members to flourish in a culture that embraces change and responds resiliently to challenges.

Equal Opportunity Statement: Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: June 29, 2024. Apply now to be considered for this exciting opportunity to join our team as an Online Client Support Assistant at Humana in Nelson, NZ.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.