Online Client Support Officer

Responsibilities:

- Provide exceptional online support to clients via various channels such as email, chat, and phone - Assist clients with technical issues related to MYOB software and products - Understand and communicate complex information in a clear and concise manner - Collaborate with internal teams to resolve client issues efficiently - Document and track client interactions and resolutions in the CRM system - Stay up-to-date on product knowledge and industry trends to better assist clients - Identify opportunities to improve the client support process and provide feedback to management

Requirements:

- Minimum of 2 years of experience in a customer service or client support role - Confident and adaptable personality traits - Strong presentation and communication skills - Ability to work effectively in a fast-paced environment - Familiarity with accounting software is a plus - High school diploma or equivalent required, Bachelor's degree preferred

Benefits:

- Visa sponsorship for eligible candidates - Company-provided equipment for remote work - Life insurance coverage - Opportunities for professional development and growth within the company

Working Environment:

At MYOB, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We promote equal opportunities for all individuals, regardless of race, gender, age, religion, disability, or sexual orientation.

Equal Opportunity Statement:

MYOB is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, or sexual orientation. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.