Online Client Support Specialist

Job Description:

Reynolds American is looking for a part-time Online Client Support Specialist to join our team in Hamilton, Waikato, NZ. As an Associate Level role, the ideal candidate should have at least 4 years of experience in a similar position.

Responsibilities: - Provide online support to clients via chat, email, and phone - Handle client inquiries, issues, and requests in a timely and professional manner - Work closely with the sales team to ensure client satisfaction and retention - Maintain and update client records in the database - Assist in troubleshooting technical issues related to our online platforms - Identify opportunities for upselling and cross-selling products and services - Collaborate with various departments to improve the overall client experience

Requirements: - Resilient and hardworking personality traits - Excellent communication and persuasion skills - Strong problem-solving abilities - Proficiency in using online communication tools and customer relationship management systems - Ability to work independently and as part of a team - Knowledge of the tobacco industry is a plus

Benefits: - Profit sharing - Paid overtime - Retirement plan - Opportunity for growth and development within the company

Working Environment: At Reynolds American, we strive to spark creativity and motivation in an environment that inspires greatness. We believe in fostering a collaborative and inclusive culture where every team member is valued and empowered to succeed.

Equal Opportunity Statement: Reynolds American is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: June 12, 2024

Join us and be a part of a dynamic team that is dedicated to providing top-notch client support and driving success in the tobacco industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.