Online Client Support Specialist

Job Description:

Icahn Enterprises is seeking a part-time Online Client Support Specialist to join our team in Wellington, NZ. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or a related field. We are looking for individuals who are passionate, resilient, possess strong critical thinking skills, and excel at working in a team environment.

Responsibilities: - Provide online support to clients via chat, email, and phone - Assist clients with product inquiries, technical issues, and account management - Troubleshoot and resolve client issues in a timely and efficient manner - Build strong relationships with clients and provide exceptional customer service - Collaborate with other team members to ensure a seamless client experience - Keep detailed records of client interactions and follow up as needed - Stay up to date on product knowledge and company policies - Utilize empathy and understanding to address client concerns and build trust

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong critical thinking skills and the ability to problem solve effectively - Excellent communication skills, both written and verbal - Ability to work well in a team environment and collaborate with others - Passion for providing exceptional customer service and building relationships with clients - Resilient and able to handle challenging situations with grace - Comfortable working in a fast-paced and dynamic environment - Proficiency with online communication tools and Microsoft Office Suite

Benefits: - Company equipment provided for work - Medical coverage for part-time employees - Travel and spending expenses covered for work-related activities

Working Environment: Our team at Icahn Enterprises prioritizes understanding and empathy in all client interactions. We believe in creating a supportive and inclusive environment where all team members can thrive.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Icahn Enterprises is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.