Online Contact Center Assistant

Job Description:

Becton Dickinson is looking for an Online Contact Center Assistant to join our team in Wellington, New Zealand. As an Associate Level position, the Online Contact Center Assistant will be responsible for providing exceptional customer service through various online platforms.

Responsibilities: 1. Respond to customer inquiries and concerns through online chat, email, and social media channels. 2. Provide product information and support to customers. 3. Troubleshoot and resolve customer issues in a timely and professional manner. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist with order processing and tracking. 6. Maintain up-to-date knowledge of products, services, and company policies. 7. Contribute to improving customer service processes and procedures.

Requirements: 1. At least 2 years of experience in a customer service or contact center role. 2. Passionate about providing excellent customer service. 3. Ability to adapt to changing environments and priorities. 4. Strong teamwork and collaboration skills. 5. Excellent communication skills, both written and verbal. 6. Proficiency in using online communication tools and platforms.

Personality Traits: - Passionate - Adaptable

Soft Skills: - Teamwork - Adaptability

Benefits: - Free accommodation - Profit sharing - Parental leave

Working Environment: At Becton Dickinson, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Becton Dickinson is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.