Online Contact Center Assistant

Job Description: We are seeking a qualified Online Contact Center Assistant to join our team at Western Union in Nelson, NZ. As an Associate Level employee, you will have at least 2 years of experience in customer service or a related field. The ideal candidate will possess a high level of adaptability and independence, as well as strong emotional intelligence and communication skills.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist customers with online transactions, account inquiries, and technical issues - Provide accurate information about Western Union services and products - Resolve customer complaints and escalate issues as needed - Maintain detailed records of customer interactions and transactions - Collaborate with team members to improve processes and customer satisfaction - Stay up-to-date on company policies, procedures, and products

Requirements: - 2+ years of experience in customer service or a related field - Strong communication skills, both written and verbal - High emotional intelligence and ability to empathize with customers - Ability to work independently and make decisions in a fast-paced environment - Excellent problem-solving skills and attention to detail - Proficiency in Microsoft Office and other computer applications - Knowledge of Western Union services and products is a plus

Benefits: - Visa sponsorship for eligible candidates - Gym membership - Free accommodation for out-of-town employees - Opportunities for career growth and advancement

Working Environment: At Western Union, we empower our employees to take ownership and make impactful decisions. We value diversity, inclusion, and collaboration in all aspects of our business. Our team-oriented work environment encourages creativity, innovation, and professional development.

Equal Opportunity Statement: Western Union is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We encourage candidates of all backgrounds to apply.

Deadline to Apply: July 7, 2024 Don't miss this exciting opportunity to join the Western Union team as an Online Contact Center Assistant in Nelson, NZ! Apply now and take the next step in your career.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.