Online Contact Center Manager

Tech Data is seeking an experienced Online Contact Center Manager to join our team in Hamilton, Waikato, NZ. This part-time role is ideal for someone with approximately 8 years of experience in a similar position and is looking to take their career to the next level.

As the Online Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our online contact center. This includes managing a team of customer service representatives, ensuring that all inquiries are handled promptly and effectively, and implementing strategies to improve overall customer satisfaction. Additionally, you will be responsible for analyzing data and trends to identify areas for improvement and implementing solutions to address them.

We are looking for a dedicated and independent individual who thrives in a fast-paced environment. Attention to detail and strong leadership skills are essential for success in this role. You will be expected to work collaboratively with colleagues worldwide, fostering a global village mentality.

In addition to a competitive salary, we offer a range of benefits including company equipment, gym membership, and disability insurance. Our equal opportunity statement ensures that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you meet the requirements for this position and are excited about the opportunity to join a dynamic and global team, we encourage you to apply by the deadline of July 5, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.