Online Customer Care Associate

Job Description:

Baxter International is seeking a motivated and customer-focused individual to join our team as an Online Customer Care Associate in Dunedin, Otago, NZ. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a customer service role.

Responsibilities: - Provide excellent customer service through online platforms such as email, chat, and social media - Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner - Assist customers with online orders, product information, and general inquiries - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Contribute ideas for improving the online customer care experience

Requirements: - Reliable and independent worker who can effectively manage their time and prioritize tasks - Strong planning and strategic planning skills to anticipate and address customer needs - Excellent communication skills, both written and verbal - Ability to work well under pressure and in a fast-paced environment - Proficiency in using online platforms and customer relationship management systems - Previous experience in a customer service role is preferred

Benefits: - Training & professional development opportunities to enhance your skills and advance your career - Travel opportunities for training, conferences, and networking events - Medical coverage to support your health and well-being

Working Environment: At Baxter International, we encourage curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in our workforce and strive to create a supportive and inclusive environment for all employees.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Baxter International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.