Online Customer Care Manager

Job Description:

Hertz Global Holdings is seeking a part-time Online Customer Care Manager to join our team in Tauranga, Bay Of Plenty, NZ. As a Mid-to-Senior Level professional with a minimum of 8 years of experience in customer service, you will be responsible for managing our online customer care operations and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage and oversee the online customer care team, including hiring, training, and evaluating staff members - Develop and implement strategies to improve online customer service and engagement - Respond to customer inquiries and resolve issues in a timely and professional manner - Monitor online reviews and feedback to identify areas for improvement - Collaborate with other departments to address customer needs and concerns - Analyze customer data and feedback to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices in online customer service - Ensure compliance with company policies and procedures

Requirements: - Minimum of 8 years of experience in customer service, preferably in an online environment - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and motivate team members - Persuasive and able to influence others - Proficient in Microsoft Office and online customer service platforms - Bachelor's degree in Business Administration or a related field preferred

Personality Traits: - Motivated and proactive - Independent and self-reliant

Soft Skills: - Excellent communication - Persuasion

Benefits: - Paid Time Off (PTO) - Profit sharing - Free food

Working Environment: At Hertz Global Holdings, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we are committed to providing equal opportunities for all employees.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: Hertz Global Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.