Online Customer Care Specialist

Job Description:

Level 3 Communications is seeking a dedicated and motivated Online Customer Care Specialist to join our team in Hamilton, Waikato, NZ. This is a part-time Associate Level position with opportunities to grow within the company.

Responsibilities: - Respond to customer inquiries through online channels such as email, chat, and social media - Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner - Create and maintain customer accounts, ensuring accuracy of information and updating as needed - Collaborate with other team members to escalate and resolve complex customer issues - Assist in developing and implementing strategies to improve online customer care processes - Monitor customer satisfaction levels and provide feedback to management as needed - Conduct presentations to educate customers on our products and services

Requirements: - Minimum of 2 years of experience in online customer care or a related field - Strong communication and interpersonal skills - Ability to think strategically and participate in the planning process - Proficiency in Microsoft Office Suite and customer relationship management software - Strong problem-solving skills and ability to work under pressure

Benefits: - Travel opportunities for training and professional development - Paid Time Off (PTO) for work-life balance - Visa sponsorship for eligible candidates

Working Environment: The successful candidate will have the opportunity to build strong relationships with colleagues, clients, and partners in a supportive and collaborative work environment.

Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 15, 2024

If you meet the requirements and are eager to join a dynamic team in the telecommunications industry, we encourage you to apply for the Online Customer Care Specialist position at Level 3 Communications today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.