Online Customer Care Specialist

DTE Energy is seeking a dedicated and reliable Online Customer Care Specialist to join our team in Auckland, New Zealand. This part-time entry-level position requires at least 1 year of experience in customer service.

Responsibilities: -Respond to customer inquiries and resolve issues via online chat, email, and social media platforms -Provide accurate and timely information to customers regarding products, services, and billing inquiries -Escalate complex customer issues to the appropriate department for resolution -Maintain a high level of professionalism and customer service at all times -Keep detailed records of customer interactions and transactions -Assist with updating and maintaining customer accounts and profiles -Identify opportunities for process improvements to enhance the customer experience -Collaborate with team members to achieve common goals and meet performance targets

Requirements: -Dedicated and reliable individual with a strong work ethic -Excellent communication and interpersonal skills -Ability to analyze customer needs and provide effective solutions -Strong leadership skills to guide customers through the problem-solving process -Proficiency in computer systems and online communication tools -Ability to work well under pressure and in a fast-paced environment -Experience working in customer service or a related field is preferred

Benefits: -Free food provided during work hours -Parental leave and support for work-life balance -Life insurance coverage for employees -Opportunities for growth and advancement within the company -Continuously learn and adapt to stay ahead in a rapidly changing world

Equal Opportunity Statement: DTE Energy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to Apply: July 15, 2024

Join our team at DTE Energy and make a positive impact on our customers' experience while enjoying a supportive and inclusive working environment. Apply now to be considered for this exciting opportunity as an Online Customer Care Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.