Online Customer Service Manager

Job Description: We are looking for a talented Online Customer Service Manager to join our team at Avnet in Wellington, New Zealand. As a part-time position at a mid-to-senior level, this role requires at least 6 years of relevant experience in customer service and online management.

Responsibilities: - Manage and oversee all online customer service operations, ensuring timely and effective responses to customer inquiries and issues - Develop and implement strategies to improve customer satisfaction and loyalty through online channels - Monitor and analyze customer feedback, trends, and metrics to identify areas for improvement - Collaborate with cross-functional teams to ensure a seamless online customer experience - Generate reports and provide insights to senior management on online customer service performance - Stay up-to-date with industry trends and best practices in online customer service

Requirements: - Proven experience in online customer service management - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work independently and manage multiple tasks effectively - Hardworking and passionate about delivering top-notch customer service - Creative mindset to develop innovative solutions to customer issues

Personality Traits: - Hardworking: Willing to go the extra mile to exceed customer expectations - Passionate: Dedicated to providing exceptional online customer service

Soft Skills: - Communication: Ability to effectively communicate with customers and internal teams - Creativity: Capacity to think outside the box to address customer needs

Benefits: - Joining Bonus - Free accommodation - Company transportation

Working Environment: At Avnet, we embrace a culture that challenges norms and encourages bold thinking. Join our team to experience a dynamic and innovative work environment.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Avnet is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.