Online Customer Service Representative

Job Description:

Jacobs Engineering Group is seeking an Online Customer Service Representative to join our team in Dunedin, Otago, NZ. As an entry-level position, this role is perfect for someone looking to kickstart their career in customer service. The ideal candidate will be driven, energetic, and possess strong negotiation and communication skills.

Responsibilities: - Interact with customers through online channels such as email, chat, and social media to provide assistance and answer inquiries - Resolve customer complaints and issues in a timely and professional manner - Process orders and handle returns or exchanges - Provide product information and recommendations to customers - Collaborate with other team members to ensure smooth and efficient customer service operations - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - 1 year of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to multitask and work well under pressure - Proficiency in Microsoft Office and online communication tools - High school diploma or equivalent - Availability to work part-time hours

Benefits: - Employee discounts on products - Paid overtime opportunities - Paid sick leave

Working Environment: At Jacobs Engineering Group, we empower our employees to take ownership of their work and make impactful decisions. Our supportive team environment encourages growth and development, ensuring that each team member has the opportunity to succeed.

Deadline to Apply: Please submit your application by June 25, 2024.

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.