Online Customer Service Specialist

Job Description:

CBRE Group is currently seeking an Online Customer Service Specialist to join our team in Hamilton, Waikato, NZ. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in customer service. The ideal candidate will be resilient, energetic, innovative, and possess strong project management skills.

Responsibilities: - Provide high-quality customer service to online customers through chat, email, and phone communication channels - Assist customers with product inquiries, order processing, and issue resolution - Monitor and respond to customer reviews and feedback on various platforms - Collaborate with cross-functional teams to improve the overall customer experience - Analyze customer data and trends to identify areas for improvement - Keep up-to-date with industry trends and customer service best practices

Requirements: - Proven experience in a customer service role, preferably in an online environment - Excellent communication skills and the ability to empathize with customers - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Travel opportunities for training and conferences - Visa sponsorship for qualified candidates - Training and professional development opportunities - Employee well-being initiatives prioritizing health and wellness

Equal Opportunity Statement: CBRE Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status. All applicants will be considered for employment based on their qualifications and merit.

Deadline to apply: 2024-06-29

Join CBRE Group and be a part of a dynamic team dedicated to providing exceptional online customer service to our clients. Apply now and take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.