Online Customer Service Specialist

Job Description:

Xcel Energy is seeking a part-time Online Customer Service Specialist to join our team in Napier, Hawke's Bay, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service and online support roles.

Responsibilities: 1. Provide excellent customer service through online platforms such as chat, email, and social media. 2. Respond to customer inquiries and resolve issues in a timely and professional manner. 3. Troubleshoot technical issues and provide guidance on using online services. 4. Collaborate with other departments to ensure customer needs are met. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities to upsell products or services to customers. 7. Stay up-to-date with company policies, procedures, and products to provide accurate information to customers. 8. Assist with special projects as assigned by management.

Requirements: 1. Confident and hardworking individual with a positive attitude. 2. Excellent communication skills with the ability to persuade and influence others. 3. Strong people management skills to handle challenging customer situations. 4. Ability to work well in a fast-paced environment and multitask effectively. 5. Proficiency in using online customer service platforms and CRM systems. 6. Knowledge of energy industry trends and regulations is a plus. 7. Must be able to work evenings and weekends as needed. 8. Must be eligible to work in New Zealand.

Benefits: 1. Paid Time Off (PTO) for vacation, sick leave, and holidays. 2. Travel opportunities for training and conferences. 3. Company transportation for commuting to and from work.

Working Environment: At Xcel Energy, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and continuous improvement in all aspects of our business.

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified candidates to apply.

Deadline to apply: 2024-07-14

Join our team at Xcel Energy and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.