Online Customer Success Assistant

As an Online Customer Success Assistant at CMS Energy, you will be responsible for providing exceptional customer service and support to our online clients. This part-time entry-level position is based in Dunedin, Otago, NZ and requires at least 1 year of experience in a similar role.

Responsibilities: 1. Responding to customer inquiries and resolving issues through online chat, email, and phone communication. 2. Assisting customers with account management, billing inquiries, and technical support. 3. Collaborating with other departments to ensure a seamless customer experience. 4. Proactively identifying opportunities to improve customer satisfaction and retention. 5. Documenting customer interactions and feedback for analysis and improvement purposes.

Requirements: 1. Energetic and confident personality traits to engage effectively with customers. 2. Strong emotional intelligence to empathize with customer needs and concerns. 3. Excellent planning skills to prioritize tasks and manage time effectively. 4. Experience in a customer service role preferred. 5. Basic computer skills and familiarity with online communication platforms.

Benefits: 1. Relocation allowance for eligible candidates. 2. Company transportation for commuting to and from work. 3. Employee discounts on company products and services.

Working Environment: At CMS Energy, you will thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing top-tier customer support and growing together as a dynamic organization.

Deadline to Apply: Interested candidates must apply by July 5, 2024, to be considered for this position.

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.