Online Customer Success Manager

Job Description:

Toys “R” Us is seeking a part-time Online Customer Success Manager to join our team in Wellington, Wellington, NZ. As an Associate-level position, the ideal candidate should have at least 5 years of experience in customer service or a related field. The Online Customer Success Manager will be responsible for ensuring customer satisfaction and retention through effective communication and problem-solving skills.

Responsibilities: - Manage customer inquiries, concerns, and feedback through various online platforms - Build and maintain strong relationships with customers to ensure their needs are met - Analyze customer data and feedback to identify trends and areas for improvement - Develop and implement strategies to increase customer loyalty and retention - Collaborate with other departments to address customer issues and improve the overall customer experience - Monitor and track customer satisfaction metrics to assess performance and make recommendations for improvement - Provide product recommendations and solutions to customers based on their needs and preferences

Requirements: - Motivated and adaptable personality traits - Strong persuasion and communication skills - Proven experience in customer service or a related field - Knowledge of online customer service platforms and tools - Ability to work independently and as part of a team - Excellent problem-solving and decision-making skills - Bachelor’s degree in Business Administration or a related field preferred

Benefits: - Medical coverage - Disability insurance - Remote work flexibility - A dynamic workplace that values teamwork, fostering innovation, and shared success

Equal Opportunity Statement: Toys “R” Us is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.