Online Customer Success Manager

Job Description:

Crown Holdings is seeking a part-time Online Customer Success Manager to join our team in Nelson, NZ. As a mid-to-senior level professional with at least 6 years of relevant experience, you will be responsible for ensuring the success and satisfaction of our online customers. This role requires someone who is independent, resilient, and possesses strong research and communication skills.

Responsibilities: - Build and maintain strong relationships with online customers - Provide excellent customer support and troubleshooting assistance - Proactively identify and address customer needs and issues - Analyze customer data and feedback to improve our online platform and services - Collaborate with cross-functional teams to implement customer success strategies - Monitor and report on key performance metrics related to customer satisfaction

Requirements: - Bachelor's degree in business, marketing, or a related field - At least 6 years of relevant experience in customer success or a similar role - Strong communication and interpersonal skills - Excellent problem-solving abilities - Proficiency in using customer relationship management (CRM) tools - Ability to work independently and as part of a team - Prior experience in the e-commerce or online retail industry is a plus

Benefits: - Gym membership - Paid overtime - Remote work flexibility

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Be part of a collaborative and innovative work environment where your ideas and contributions are valued.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: Crown Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected class. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.