Online Customer Success Manager

Job Description:

We are looking for a dedicated Online Customer Success Manager to join our team at Big Lots in Tauranga, Bay Of Plenty, NZ. As a part-time employee at a mid-to-senior level, you will be responsible for ensuring the satisfaction and success of our online customers.

Responsibilities: - Provide exceptional customer service through online channels such as email, live chat, and social media platforms - Proactively engage with customers to understand their needs and provide solutions to any issues they may have - Collaborate with internal teams to improve the online customer experience and address any recurring problems - Develop and implement strategies to increase customer retention and loyalty - Analyze customer feedback and data to identify trends and areas for improvement - Stay up-to-date on industry trends and best practices in online customer success

Requirements: - 7 years of experience in a customer success or related role - Resilient and passionate personality traits - Strong cooperation and adaptability skills - Excellent communication and problem-solving abilities - Proven track record of meeting and exceeding customer satisfaction goals - Ability to work independently and as part of a team - Bachelor's degree in a relevant field is preferred

Benefits: - Travel and spending expenses covered - Employee discounts on Big Lots products - Paid overtime opportunities - Opportunity to work in a creative and innovative environment

Equal Opportunity Statement: Big Lots is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: July 15, 2024

If you meet the above requirements and are excited about the opportunity to join our team at Big Lots, we encourage you to apply for the position of Online Customer Success Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.