$1,800 - 3,200 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Dick’s Sporting Goods is seeking a motivated and dedicated Online Customer Success Representative to join our team in Christchurch, Canterbury, NZ. As an Entry Level position, this role requires at least 1 year of experience and offers part-time hours.
Responsibilities: 1. Serve as the primary point of contact for online customers, assisting with inquiries, orders, and issues in a timely and professional manner. 2. Provide product recommendations and information to customers to enhance their online shopping experience. 3. Address and resolve customer complaints and feedback to ensure customer satisfaction and retention. 4. Collaborate with the sales and marketing teams to promote products and services through online channels. 5. Monitor online customer reviews and feedback to identify areas for improvement and implement solutions. 6. Utilize critical thinking skills to analyze customer data and trends to improve the overall customer experience. 7. Creatively develop strategies to increase customer engagement and drive online sales.
Requirements: 1. Motivated and dedicated individuals who are passionate about providing exceptional customer service. 2. Strong critical thinking skills and the ability to think creatively to solve problems. 3. Excellent communication and interpersonal skills to effectively interact with customers and team members. 4. Basic computer skills and familiarity with online platforms to navigate customer inquiries and orders effectively. 5. Ability to work independently and as part of a team in a fast-paced environment.
Benefits: 1. Paid sick leave to ensure the well-being of employees. 2. Visa sponsorship for eligible candidates. 3. Disability insurance to provide financial protection in case of unforeseen circumstances.
Working Environment: At Dick’s Sporting Goods, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. Our team values creativity, innovation, and collaboration to drive success in a dynamic and exciting industry.
Deadline to Apply: May 1, 2024
Equal Opportunity Statement: Dick’s Sporting Goods is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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