Online Customer Success Specialist

Job Description:

We are looking for a talented and driven Online Customer Success Specialist to join our team at Celanese in Nelson, NZ. As an Associate Level position, the successful candidate will have at least 4 years of experience in a customer-facing role. This part-time position requires someone who is adaptable and hardworking, with excellent communication and problem-solving skills.

Responsibilities: - Develop and maintain strong relationships with online customers, ensuring their needs and expectations are met - Provide exceptional customer service through email, chat, and phone support - Troubleshoot and resolve customer issues in a timely and professional manner - Collaborate with cross-functional teams to improve the online customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Create and deliver presentations to educate customers on our products and services - Continuously seek ways to enhance the online customer experience and drive customer satisfaction - Stay up-to-date on industry trends and best practices in online customer success

Requirements: - Minimum of 4 years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Creativity and the ability to think outside the box - Experience with online customer support platforms and tools - Proficiency in Microsoft Office and Google Suite - Ability to work independently and as part of a team - Bachelor's degree in business, marketing, or a related field (preferred) - Presentation skills

Benefits: - Profit sharing opportunities - Joining bonus - Gym membership

Working Environment: At Celanese, we uphold the highest standards of ethical conduct and integrity. We value diversity and inclusion in the workplace, and we are committed to providing a positive and supportive environment for all employees.

Deadline to apply: April 17, 2024

Equal Opportunity Statement: Celanese is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.